COVID – Working hard to fulfil orders

COVID has thrown our businesses many challenges.

Our plant is currently operating on a 24 hour, 5 day roster with overtime on Saturdays during COVID. We are fully functional, however the workload over the past month has slowly stretched our capabilities, impacting our turnaround times to an uncomfortable 10+ working days.

As a valued customer, we understand that your time and satisfaction are of utmost importance to us. We strive to provide you with the best possible service and support to ensure that you have a seamless experience. However, there may be instances where we encounter unforeseen challenges or circumstances that may cause delays in our response or delivery times.

In such situations, we kindly request your patience and understanding as we work diligently to resolve the issue and fulfill your needs. You can rest assured that we commit to providing you with the highest level of customer service, and we appreciate your business. Thank you for choosing us as your trusted partner, and we look forward to continuing to serve you in the best way possible.

We need your assistance.

Completing your order paperwork prior to steel pickup or drop off to us will help us to speed up the process and reduce the possibility of issues down the line. We’ve provided an order template that may assist you.

Our team focuses on processing steel and minimising your turnaround. Please ensure that you vent work in accordance with AS/NZS4680 requirements prior to leaving your workshop to help us. Here’s a comprehensive guide or feel free to call us with any questions.

We’re working to process your steel through our plant in the fastest time frame possible.

Therefore, when your staff are on our site, we ask that you follow all relevant COVID safe practices. This diligence will keep all of us safe and operational. Please visit the current guidelines here

Your support and patience in these unprecedented times is very much appreciated. We understand and empathize with your needs and the demands that your business faces.

We’re Stronger Together. Stay safe & stay well.

The Geelong Galvanizing Team